Privacy policy

Privacy Policy

Last Updated: March 2026

At HeyRick eSIMs, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our eSIM products.

1. Information We Collect

We may collect the following information:

  • Contact information: Name, email address, phone number

  • Payment information: Processed securely through our payment gateway

  • Device information: Device type and compatibility for eSIM installation

  • Order details: Purchase history, eSIM plan selection, and usage

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders

  • Provide customer support

  • Communicate important updates regarding your eSIM

  • Improve our products and services

  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information. We may share information with:

  • Payment processors for order fulfillment

  • Technical partners for eSIM delivery

  • Legal authorities if required by law

4. Cookies and Tracking

Our website may use cookies and similar technologies to:

  • Improve user experience

  • Track website performance

  • Analyze customer behavior

You can manage cookie preferences in your browser settings.

5. Data Retention

We retain your personal information only as long as necessary for the purposes outlined above or to comply with legal obligations.

6. Your Rights

Depending on your location, you may have rights to:

  • Access and correct your personal information

  • Request deletion of your data

  • Opt-out of marketing communications

To exercise these rights, contact us at:
Email: support@heyrickesims.com

7. Security

We use industry-standard measures to protect your information, but no method of transmission over the internet is 100% secure.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Last Updated” date.

9. Contact Us

If you have any questions about this Privacy Policy:
Email: esims@ricksgroup.com.au

Website: https://heyrickesims.com